This month we spoke with Mark Boniface, Gaming Manager of Collegians Rugby League Football Club. In the middle of November, Collegians made the smart switch to SENPOS.
Collegians Rugby League Football Club has been an established and popular club in the Illawarra area for over 50 years. First opening its doors on July 9th 1963, the Club has been part of Wollongong Rugby League and the local community ever since.
Now with four venues throughout the Illawarra, Collegians mission is to ensure that our venues provide an excellent experience and a safe and comfortable environment for all of our customer
What made you choose SENPOS over other POS vendors?
Overall, we wanted to partner with a business that had a great product, was innovative and adaptive, had a complex understanding of the industry, a support centre that was able to support our extensive opening hours and above all else, a willingness to work with our business model to both meet our service expectations, while also improving the efficiencies and productivity of all our venues. SENPOS ticked all these boxes.
How did you find the change-over process, including the training and the installation of SENPOS?
The definition of a successful install when working in a customer-centric environment is to complete it with the customers being none the wiser, and the SENPOS installation was approached and completed with this result.
SENPOS were professional in their approach and delivery of all elements of the change-over process, from assisting with the data collection to ensuring adequate information and training were provided pre-install to the relevant staff. And finally, providing support and job-specific training throughout the Go-Live period to floor staff, duty managers and administration staff on all elements of the SENPOS program.
Since the install we have also received a high standard of support from the team over at SENPOS while setting up various reports, promotions & adjusting new & current integrated data systems.
Overall, we are pleased with the result thus far and look forward to working with SENPOS over the coming years.