In February, Newcastle’s Cross Keys Hotel (Cross Keys) has officially opened following almost a year of major renovations. At the helm are Corey and Kristy Crooks, known for their popular craft beer restaurant, the Grain Store. Having partnered before, SENPOS was thrilled to be part of this exciting relaunch, delivering the same seamless point-of-sale (POS) solution they’re familiar with. Working closely with account manager Richard Worgan, the Cross Keys received new SENPOS terminals to support smooth operations and a great customer experience.
In the fast-paced hospitality sector, POS technology isn’t just a convenience it’s essential. From streamlining front-of-house service to integrating back-of-house operations, an agile POS system helps venues manage the many moving parts of running a successful business, including staffing, inventory, finances and more.
A fresh and lively relaunch
The Cross Keys Hotel, a building with over 100 years of history, has been carefully renovated to honour its heritage while embracing a modern look. Stylish art deco details and custom brand touches, from the logo monogram carpet to the 3D Cross Keys logo, stand for the signature “Clothesline Bacon”, highlight the venue’s thoughtful design.
Paying homage to Newcastle and its local legends, the space features a signature mural titled “Local Legends” by a local artist, celebrating icons across sports, music, and media, such as Andrew & Matthew Johns and Silverchair. The venue also introduces a fresh take on social gaming, with custom tabletops for Chess and Scrabble plus a games corner, all designed to encourage patrons to interact and play during their visit.
With a clear focus on craft beer, quality food, and an inviting atmosphere, the Cross Keys Hotel has been designed to welcome patrons of all ages.
Seamless POS solutions for hospitality
While an efficient POS system is critical for fast, accurate service, its integration with back-of-house operations is what drives real operational efficiency. For venues like the Cross Keys, design and functionality are essential, and the system must be easy for staff to navigate and capable of supporting the demands of a busy hospitality environment.
SENPOS delivers this through a user-friendly system tailored specifically for clubs, pubs, golf clubs and venues alike. Beyond front-of-house service, SENPOS can help manage stock control, create promotions, engage with members, and provide in-depth reporting – all while integrating seamlessly with third-party systems to give venues complete control and transparency, support profitability and boost customer loyalty.
From software and hardware demonstrations, integrations, roadmaps and more, transitioning to a trusted point-of-sale partner like SENPOS can be simple. Get started today by submitting an enquiry.