Most hospitality businesses already understand the value of loyalty. For years, member discounts, point systems, and exclusive offers have helped drive repeat visits and strengthen customer relationships. We equally understand how important it is for your venue to stand out in a crowded market by creating positive experiences that keep customers coming back. That’s why we integrate with H.i.Apps to help you consider a loyalty solution that’s not only seamless but engaging and tailored to today’s customer expectations.
While loyalty remains important, the way members engage with your venue and what they expect in return continues to change. In today’s digital world, many venues haven’t yet considered what going digital with loyalty could mean for their business. If you’re thinking about introducing an app or exploring ways to modernise your member engagement, integrating your POS with a platform like H.i.Apps could open up new possibilities.
Hand-held loyalty
H.i.Apps is an integrated app system designed specifically for hospitality venues. It puts your brand, rewards, and messaging directly into the hands of your members, branded to your venue to tailor your goals and built to be part of their everyday routine. Members can access:
- Real-time point balances and vouchers
- Interactive games to boost engagement
- Time-based offers to prompt action
- Push notifications and messages you control
- Calendar invites and forms for events or feedback
It’s a smarter way to stay connected and can enhance other engagement strategies like email and in-venue signage via terminal display panels and Visual Content.
SENPOS and H.i.Apps integration
We understand that technology should support your venue’s goal of standing out through a positive customer experience. Our integration with H.i.Apps via the Membership API connects your app directly to the live data from your SENPOS system, ensuring your members have accurate, real-time information when they access their app. This means members can:
- Track live loyalty balances as they earn them from purchases or in gaming
- Redeem SENPOS wallet items and kiosk vouchers easily
- Receive and act on personalised offers based on actual behaviour
This seamless connection helps you create a loyalty experience that’s both effortless for your staff and meaningful for your members. Integrating your POS with platforms like H.i.Apps brings together the tools you rely on with the digital convenience your members already expect.
Benefits of going digital
More venues are leaning into digital loyalty as part of a broader member engagement strategy, and it’s easy to see why. With customers now more familiar with app-based experiences in other areas of their lives, hospitality businesses are realising the value of meeting those expectations too. If you haven’t yet explored going digital, it’s worth considering the benefits it can provide to your member experience, increasing engagement and keeping pace in the industry.
By making the shift, you’re not only maximising your SENPOS investment, you’re also creating deeper engagement, improving communication, and gaining access to valuable data that helps you make smarter decisions. In an increasingly competitive environment, these digital tools can help your venue stay connected, stay relevant, and keep your members coming back.
Is now the right time to consider how integrating your POS technology with a mobile app can help increase customer loyalty? We can help you understand how both systems integrate and the benefits for your venue. Talk to our team today.