In the everchanging clubs sector, staying ahead requires not just keeping up with trends but also ensuring seamless operations and exceptional customer experiences. Having the right technology is key to achieving this, and partnering with a reliable point-of-sale (POS) provider ensures you have the right system in place. For new SENPOS customer Tina Allan, Secretary Manager at Quirindi RSL Club, new POS technology streamlines operations, reporting and promotion capabilities. Learn about Tina’s experience working with Richard Worgan and SENPOS Support, and how members are being engaged.

Engaging with members

Quirindi RSL Club recently transitioned to several new POS terminals, a Members Hub Kiosk and Visual Content to broadcast content on menu boards. According to Tina, members are embracing the new Members Kiosk enthusiastically, and particularly enjoy the interactive games where members can win prizes, points, or Club vouchers.

Another way the Club is engaging with its members is by having “schooner cards allocated to their membership cards”, so members can easily redeem rather than keep track of a cardboard loyalty card Tina described.

The Club is also in the process of constructing a new outdoor gaming area and deck, with plans to include a children’s play gym and other developments to make the club a “more family-friendly environment for the community”, said Tina.

Stand-out integrations and functionality

While functionality is a top consideration when choosing a new POS, how it integrates with third-party systems like accounting, invoicing, staffing and more is equally important. Since transitioning to SENPOS, Tina has been impressed by the overall “advanced software and hardware” SENPOS provides, with key features including “stocktaking accuracy” and “comprehensive reporting” that help to save time, reduce errors, and gain detailed insights into Club activity. Another feature Tina finds useful is transaction tracing, which offers transparency about transactions and further reporting accuracy.

Dependable support and training

When getting started with SENPOS, a dependable account manager like Richard can guide you to the best solution for your venue now and into the future. For Tina, working with Richard has been a wonderful experience, recounting when “Richard came to visit our Club and spent time observing our practices and then he highlighted areas that we could benefit from using the SENPOS system” and made it simple to understand the proposed solution”, said Tina. Richard continues to check-in with Tina and the Club since install and “has also given recommendations” of how SENPOS can be utilised in the upcoming construction project.

Our SENPOS Support Team also plays a crucial role in the lead-up to installation and provides an elevated levels of service, advice, and support to our customers. In addition to the strong relationship with Richard, Tina has also collaborated closely with Shay, Peter, and Brendan from our Support team, whom she’s described as being “great to work with”. Our team traveled to Quirindi where the installation and training took place across the week, ensuring that staff and management were across the new SENPOS system. While all experiences to date “have been exceptional” for Tina and the team, the level of training and after-hours support Kara provided was particularly appreciated.

Learn more about SENPOS Point of Sale and how we can help your venue. From integrations, roadmaps and more, start your journey to SENPOS today.