Your point-of-sale (POS) system is the heart of your business, ensuring smooth transactions and efficient customer service. But, have you ever thought about the importance of customising your POS keypad buttons to match the unique needs of your venue? A keypad is a selection of keys grouped together on your terminal screen. Whether you’re running a busy club, pub, golf club or another venue, here’s why reviewing your terminal keypad is a smart move and how to do it.

Deliver better service

In a fast-paced venue, every moment counts. Your POS system should be your trusted ally that saves time and helps your staff deliver the best customer service experience. The terminal keypad offers fast access to products and promotions, which help streamline processes and increase efficiency during busy periods, which is why it’s important to keep it updated.

Improved user experience

A well-organised terminal keypad promotes a better user experience for your staff. In particular when training new staff, having your essential food and beverage offering at hand will make learning easier and minimise errors.

Become versatile

With a SENPOS terminal, your venue becomes more versatile thanks to the ability to switch between different keypad views. This can be based on terminal locations around your venue or even scheduled to switch during set times, such as from lunch time to dinner.

How do I update my terminal keypad?

There are over 30 button types available for your keypad, offering a mix of functions to simplify the sales experience for staff and customers. Updating the keypad occurs in the SENPOS back office and is part of the terminal screen template. Visiting our SENPOS Learning Hub offers helpful insights into keypad button types and how they are used, as well as videos on how to update the terminal screen alongside the keypad.

Taking the time to update your SENPOS terminal keypad can enhance your operations and customer service, enabling you to maximise your point-of-sale experience. Through our SENPOS Learning Hub or dedicated point-of-sale training, we can help your business flow smoothly and ensure staff are up-to-date with your SENPOS system.