Customer service is everything in hospitality, and customers expect more than just good dining and entertainment to make their time in your venue enjoyable. The ability to take orders easily and process payments quickly plays a significant role in creating that experience. When service is slow or queues are long, it can impact customers and staff, reducing overall satisfaction, which is where an integrated portable POS technology like SENPOS GO can make a real difference. Combining the functionality of a traditional POS terminal into a compact, handheld device that gives staff the freedom to bring service directly to the customer, SENPOS GO delivers greater results in operational efficiency, faster service, and happier customers.

Continuous and portable service flow

SENPOS GO provides the same functionality as a full POS terminal, with the added convenience of being handheld. Staff can process orders and payments on the spot in multiple areas throughout a club, pub, golf club or any other hospitality venue, helping to manage queues and reduce wait times, particularly during peak service periods. This creates a continuous service flow where customers spend less time waiting and more time enjoying their experience. The device also updates automatically to reflect scheduled public holidays or promotions on the fly, ensuring pricing and PLU items are correct

For venues with bistros, this creates opportunities to offer a more restaurant-style table service experience without having to change the existing setup. Staff can take orders tableside, creating a personal service while still keeping operations efficient. SENPOS GO also promotes table tracking, which links orders back to a specific table. This means larger groups can order together or separately, and payments can be split or made using different methods without confusion. The order is simply recalled later at a terminal, making settlement quick and accurate.

Another key feature is selling raffle tickets, which appear as separate PLU items, allowing staff to select based on set prices such as $10 or $20. Ticket quantities are configured in the back-end (e.g., $10 for 10 tickets), so staff can quickly sell the right amount. Tickets can be delivered electronically or printed via a WiFi thermal printer, providing a simple and efficient way to drive participation without the need for a separate EFTPOS machine.

Maximising membership engagement

Member engagement is a top priority for any venue, not just for regular visitation but keeping customers interested and excited. With SENPOS GO, members can earn, redeem, and participate in rewards or offers simply swiping their members card directly on the device. This functionality ensures that members never miss out on benefits, no matter where they are served in the venue – and one way to communicate with customers about these is through tailored campaigns and offers which you can send using Members Insights. For customers, this creates another reason to engage with the venue, while for managers, it strengthens loyalty and adds measurable value to their membership program.

Agility for all seasons and events

Events and seasonal periods present unique opportunities and challenges. During warmer months, outdoor areas and pop-up bars are a great way to implement an extended service and attract customers. Achieving this is now easier thanks to the sleek and compact SENPOS GO – removing the need to transport bulky equipment that can be time-consuming to install and secure. This agility means venues can maximise outdoor and event spaces without compromising on service speed or customer experience.

Supporting hospitality with smarter service

SENPOS GO has been developed and supported in-house by our Australian team, ensuring the device is tailored to the needs of local venues. From implementation and training through to ongoing support, venues can rely on a seamless experience and expert assistance.

By combining streamlined operations, stronger membership engagement, restaurant-style flexibility, and the agility to adapt to events and seasonal demand, SENPOS GO enables hospitality businesses to maximise their service and deliver exceptional customer experiences anywhere in your venue. Learn more about SENPOS Point of Sale and how we can help your venue. From integrations, roadmaps and more, start your journey to SENPOS today.