In the everchanging clubs sector, new technology can help businesses increase customer loyalty, deliver quality service, and streamline operations. One of the key systems to have in place is point-of-sale (POS) technology, which supports these goals. Kiama Leagues Club has embraced SENPOS as a reliable solution, incorporating several terminals and the latest Kitchen Display software for its bistro and new restaurant. This month, we spoke with Jesse O’Brien, CEO Kiama Leagues Club, about the Club’s renovations, operational improvements with SENPOS Kitchen Displays, and collaboration with SENPOS, which have enhanced efficiency and service quality.
About Kiama Leagues Club
Kiama Leagues Club is a key part of the local community, providing a range of amenities that cater to all age groups. The venue features a modern dining area, a recently renovated Sports Bar, multiple function rooms, and regular live entertainment, creating a welcoming environment for both locals and visitors.
The Club has undergone significant renovations, with the first stage introducing Cedar Cutters Sports Bar in 2024, offering a dedicated space for sports enthusiasts to gather, socialise, and enjoy a unique dining experience. The second stage included a new-look entrance and a relocated gaming area, creating a more comfortable and modern layout. Currently in progress, the third stage aims to renovate the main lounge, ensuring it aligns with the rest of the Club’s contemporary design. Plans also include a series of live music events and community engagement programs to further enhance the overall experience for patrons.
Adaptable POS Technology
Kiama Leagues Club was looking for a POS system that could seamlessly integrate into its operations, offering not only reliability and efficiency but also the ability to provide deeper insights through data analytics. The Club needed a solution that could be tailored to its unique needs, allowing it to refine processes and make data-driven decisions that improve service and operations.
SENPOS stood out as the ideal partner due to its strong reputation for delivering customized solutions and comprehensive support services. The ability to adapt to the Club’s requirements and provide ongoing assistance made SENPOS a natural choice for enhancing operational efficiency.
According to Jesse, key benefits of SENPOS for the Club include:
- Responsive Support Team that provides “prompt assistance and tailored solutions” whenever challenges arise.
- User-friendly interface that allows staff to “process transactions efficiently and with minimal training”, reducing training time and improving workflow.
- Comprehensive reporting thanks to detailed analytics that have been “instrumental in understanding sales trends and managing inventory”, supporting informed decision-making.
Enhanced Kitchen Operations
The introduction of SENPOS Kitchen Displays has significantly improved kitchen efficiency at Kiama Leagues Club. Replacing traditional paper dockets, the digital system integrates seamlessly with the POS eco-system, offering an organised and easy-to-read docket view with color-coded alerts, real-time status updates, and an all-day count sidebar.
Since implementing the displays, they have “enhanced service speed, allowing orders to be processed more efficiently and reducing wait times”, Jesse described, which is critical in any commercial kitchen. The streamlined communication between sections ensures that “chefs and front of house stay on the same page”, minimising errors and improving workflow. Reporting capabilities have also provided valuable insights for the staff about order times, bottlenecks and overall kitchen performance, which Jesse said will allow for “better decisions to optimise service” for continuous improvement.
Exceptional Support and Solutions
The ability to consistently deliver exceptional customer experiences while maintaining streamlined operations is crucial for any venue. The Club has found that working with SENPOS provides not only a high-quality POS system but also a dedicated Support Team that ensures ongoing success. “We would highly recommend SENPOS due to their exceptional customer service, customisable solutions, and the significant improvements we have experienced in operational efficiency since implementing their system in 2018,” Jesse said.
Having access to knowledgeable and responsive support has been a game-changer for the Club, allowing for real-time adjustments and ensuring critical information is delivered efficiently. “If I had to give only one reason, it would be the exceptional support staff and their ability to customise things on the run so that we have the information we desire, delivered in an efficient manner,” Jesse added.
Another key aspect of Jesse’s experience has been working closely with Brendan Driscoll, Account Manager. Having Brendan as a direct point of contact has made a tremendous impact, and “his expertise and commitment have ensured a smooth transition to the SENPOS system, and his ongoing support has been invaluable” in helping the Club adapt and thrive.
SENPOS Point of Sale works within the Australian hospitality sector to create tailored point-of-sale solutions for clubs, golf clubs and other venues. From software, hardware and integrations, and more, transitioning to a trusted point-of-sale partner can be seamless. Get started today by submitting an enquiry.