We are pleased to welcome Western Australian Golf Club (The Club) as one of our first venues in Western Australia to implement SENPOS. Known for its rich heritage, top-tier service, and member-focused operations, The Club is setting stellar benchmarks in hospitality excellence – and transitioning to SENPOS can ensure their point-of-sale technology can keep pace. We learn from Aaron Tedesco, Finance Manager at the Club, why SENPOS point-of-sale technology stood out and how a reliable Support Team is essential to building a positive partnership into the future.
Premium golf and experiences
Located in heart of Western Australia, The Western Australian Golf Club is a respected private golf club offering panoramic views of Perth city while nestled quietly in suburbia. Its Tudor-style clubhouse blends historical charm with modern amenities, offering members a high-end dining experience and seamless service. The Club prides itself on maintaining a premium standard all year round, whether it’s the course condition, food and beverage offering, or the way events like the State Amateur Tournament are hosted, “members value the quality experience we deliver” said Aaron.
Elevating Club operations
Reliable POS technology is crucial for streamlining efficiencies and enhancing operations and reporting, and that’s exactly what the Club sought when it came time to upgrade their system. “SENPOS stood out because it’s built with Clubs in mind. It understands the distinct needs of golf venues—combining membership, loyalty, and food & beverage into one system,” says Aaron. “We use MiClub and other systems, so having SENPOS be able to integrate effortlessly made it a clear choice.” Introduced to SENPOS during an industry conference, the Club found an immediate connection in account manager Richard Worgan, who took the time to understand the Club’s structure and rollout requirements.
Aaron shared that “the usability and navigation from a front-end user perspective was excellent – staff can search for products much faster with fewer button clicks. It was a super quick transition and easy for staff to pick up as a new technology”. He also highlighted a straight-forward back-end experience for finance and reporting, with entering invoices easy and being able to “filter reports for specific information and seeing information relevant to you is convenient and useful.” Aaron was especially impressed with the seamless integrations, noting that integration setup was “automatically done for us – we didn’t have to set up extra functions on our end as they were already set up during our install. Less keystrokes on our end the better”, he said.
With the new POS technology in place, the Club has enhanced operations, reporting, and promotion capabilities, ensuring smooth processes and an elevated experience for members and guests alike.
Reliable and timely POS Support
For Aaron and the team, the support system behind SENPOS has been excellent. “Since transitioning, we’ve gained not just a POS system but a Support Team we can truly rely on,” Aaron shared. “Staff don’t need to wait for their manager to help, they can reach out and get real-time help from SENPOS Support.” A smooth onboarding experience, followed by a responsive and knowledgeable support network, has helped the team gain confidence quickly. “A single training session with Kara offered enough confidence for me to start building useful reports for our kitchen.”
According to Aaron, what really sets SENPOS apart is the end-to-end experience from the beginning to ongoing support. “Richard has been great. He helped explain things and work through our requirements so we can workshop achieving our goals and mapping out the things we need”, Aaron said. Alongside Richard, Aaron also worked with Shay Adams and Pete Campbell for the install, who he applauds on helping the Club begin using SENPOS: “Shay and Pete delivered well beyond expectations and gives us confidence in the product we have. We’ve also had a positive experience with Kara Booy and Tim McGufficke who have also been supportive during the transition”, said Aaron.
For a business considering SENPOS, Aaron didn’t hesitate with a recommendation, saying, “I wouldn’t think twice—the leg work as an administrator for you is minimal because they are so involved in getting you transitioned. The team will handle everything you need.” He also highlighted how the ongoing support has been outstanding—not just during the initial setup, but with every question or challenge that has arisen. Aaron explained that SENPOS’ responses are always timely, accurate, and helpful, providing reassurance that the Club is in good hands. Importantly, he shared, “Our account manager Richard hasn’t just disappeared either, and there is confidence that communication will continue.” With this level of support and communication, the move to SENPOS was seamless and worry-free for the Club.
SENPOS Point of Sale works within the Australian hospitality sector to create tailored point-of-sale solutions for clubs, golf clubs and other venues. From software, hardware and integrations, and more, transitioning to a trusted point-of-sale partner can be seamless. Get started today by submitting an enquiry.