When building strong customer relationships is your goal, popular messaging platform TalkBox can lend a helping hand. A critical part of running any hospitality business is customer experience, which can extend beyond food and beverage. Taking inspiration from consumer retailers, hospitality venues can also keep in touch with their members and customers through email. From personalised rewards, sharing news to introducing promotions, and more, boosting customer engagement is made possible through the TalkBox integration with your SENPOS Point of Sale system.
Get to know TalkBox
For new users, TalkBox is a powerful email and SMS platform used by many hospitality businesses to send meaningful campaigns to connect with customers. The simple drag and drop email builder helps design emails and add your own images, saving you time and hassle. Equally helpful is the SMS builder featuring simple fields for you to write your message and insert vouchers or links.
A good tip is to personalise your email or SMS by inserting the recipient’s first name using the ‘merge field’ function, which can help customers see the message is not spam.
How can I send vouchers that work with SENPOS and TalkBox?
Vouchers can be sent to customers that are scannable at a SENPOS terminal. To do this, one voucher is created in TalkBox and another in SENPOS, with the TalkBox voucher appointed the same ID as that shown in SENPOS. These simple steps can be found here.
From here, you can create your SMS and link to the voucher or build an email add the voucher QR code directly. Below is an example of an email reward.
Boost customer engagement with SENPOS and TalkBox
We’ve been helping hospitality venues across Australia boost customer engagement for over 30 years. TalkBox is one of our many industry-relevant integrations that can help you bring customers through your door, streamline operations and maximise sales. Talk to our dedicated account managers to learn how SENPOS Point of Sale can enhance your venue.